aDefHelpDesk sisrtema is an open source to create an online Help Desk or online help.
Available as a standard ASP.NET application and as a DotNetNuke module
* Unlimited Tickets / users / groups assigned / Portals
* Full source code supplied
* Localization (you can view using different languages)
Lets tickets or created by users with accounts and users with no account
Lets tickets or for users created by administrators and users with accounts without account.
o Users can monitor accounts without their tickets and add comments using a password attached to the URL link in the email sent to them
Any comments or allows a single file attachment (which can be disabled)
Unlimited or tags can be created with unlimited "nesting."
or tags can be set for the visibility of Chief Executive
* Ticket assignment and routing
or tickets are assigned to a group that can contain one or more users
or tickets can be filtered and sorted by Status, Priority, Due Date, Creation Date, Group Assignments, Overview and Requester
or Search to search for tickets or any text field
or permitted to assign users and administrators to enter the hours worked
It offers the possibility of limiting or load attachment to registered users or administrators only